Help
XType help
Answers to the questions parents and children ask most about XType.
What each screen does
- Typing. Lessons, tests and games for learning to type.
- Progress. How each child is going, for a parent to read.
- Certificates. A printable certificate when a child finishes a stage.
- Trophies. Small rewards a child collects as they practise.
How do I...
How do I add a child?
A parent opens My family after signing in and chooses to add a child. Give the child a first name and the year they are in, then choose a username and password for them.
What keyboard should my child use?
A real keyboard on a computer or a tablet with a keyboard works best. Typing lessons are set up for a physical keyboard.
How do I sign in?
Choose Log in at the top of the page and use the email and password you made when you signed up. A child signs in with the username and password a parent set for them. Children do not have an email address.
I forgot my password. What do I do?
A parent can choose Forgot password on the log in page and we email a link to reset it. For a child, a parent can set a new password from My family.
How do I cancel or pause?
A parent can cancel online at any time from the account page, with no fee. You keep access until the end of the period you have paid for. A monthly plan can also be paused for 1, 2 or 3 months once the free trial is over.
What do you keep about my child?
A child has no email and nothing to buy. A parent controls the account and can ask us to delete a child's information at any time. Read the privacy page for the detail.
Staying safe
If you or a child are in danger right now, call 000. Kids Helpline is free on 1800 55 1800, day or night.
Read: staying safe and telling someone
Contact us
Email hello@xtutio.com and a person will reply.
XType is run by The Trustee for TDBM, ABN 60 368 962 309.
XType in short
XType help answers the questions families ask most. It covers signing in, adding a child, resetting a password, and cancelling or pausing online.
More about XType: Home, FAQ, Pricing.
XType is made by XTutio, an Australian software company that builds software for tutoring centres and families. Learn more at xtutio.com. More from XTutio.